IndicaOnline will automatically report all sales into the Metrc system. When an order is completed, you will be able to track the status of the report. IndicaOnline will ensure that all orders are reported and accepted properly and will inform you about any issues if they arise. To check if the order has been sent to Metrc, go to Inventory ->Orders.
You will be able to see if the order has been successfully reported or if it is currently in the queue, or if an error has occurred.
An order has been successfully reported:
These orders have been successfully sent to Metrc and the quantity of the product has been deducted from the package.
The order is in a queue to be reported:
These orders are yet to be sent to Metrc. Depending on the quality of your internet connection and/or Metrc server stability, this may take up to 10 minutes.
There is a problem with the order or some of the order items:
These orders will not be sent to Metrc as there is an error obstructing them from doing so either from IndicaOnline or Metrc side. By hovering your mouse over Green Metrc Shield you will be able to see the exact reason why the orders cannot be sent. Please proceed to rectify the issue and click Resend to METRC button.
Contact our technical support in case you are not able to resolve the issue yourself.
You can quickly navigate to all the orders with errors by clicking View Orders on your Dashboard or under Inventory-->Orders.
NOTE: These accumulated orders will inevitably lead to discrepancy between your Metrc account and the quantity on hand, so it is very important to resolve these issues as soon as possible.
To minimize the chance of having Metrc Order issues:
1) Make sure every employee involved in selling the product (delivery drivers included) is supplied with Metrc API key in your IndicaOnline account.
2) Make sure all orders are successfully sent to Metrc before making any changes to the packages in your Metrc account.
3) Make sure all the employees that have a separate Metrc account and are supplied with a unique API key have all the necessary permissions granted in Metrc.
Your feedback is important to us. If you have questions or concerns regarding this article, feel free to reach out to our tech support team.