How to Enable On-Demand Delivery Model

With the help of the On-Demand model, delivering products to the customers happens in the shortest possible time. It is possible because each driver has a delivery zone, and they carry the so-called Bag with a certain amount of previously collected products. Because of this, it takes practically no time to accept, fulfill, and deliver the order to its destination point as soon as it is placed. Here the drivers are associated with the mobile Office.

The following points must be checked or configured for the proper On-Demand delivery model functionality:

1. Manage On-Demand Service Permission
2. On-Demand Offices and Storages and Potify
3. On-Demand Settings
4. Maximum Product Value On Board

1. Manage On-Demand Service Permission

The users should have the Manage On-Demand Service permission in order to work with On-Demand Offices and Storages on Potify and Delivery App. The permission locates under the Warehouse section and is enabled for Admin users by default.

2. On-Demand Offices and Storages and Potify

An On-Demand Storage is created in order to track the inventory and fulfill the bags that would be later used by the courier working as an On-Demand delivery service.

An On-Demand Office is created to represent a courier who is in charge of fulfilling and delivering orders using the bag collected in advance. As one Office equals one driver, the number of drivers with the On-Demand model should match the number of On-Demand Offices created.

The procedure of creating On-Demand Offices and Storages is identical to the creation of Offices and Storages that are outside the On-Demand delivering model. The only exception is to make sure the Offices have the Delivery only type.

If you are integrated with Metrc, remember to assign Metrc facility to newly created Offices and Storages. Under Config, click the Metrc Integration tab and on the Metric Integration Settings page, click Set Up Facilities.

In the Select facility field, choose Metrc facility you would like to assign to an On-Demand Office or Storage, and then click Save.

If you have Offices on Potify, the On-Demand Offices can also be enabled on Potify and will be available under Deliveries. As soon as the bag is fulfilled and passed to the courier, all the products become available for purchase in your Online Store.

3. On-Demand Settings

On the On-Demand Office profile, click Marketplace Settings, and then On-Demand Settings. The CHANGE DECLINE ACTION BEHAVIOUR toggle is off by default. It means that if a driver taps Decline in the Delivery app, the order is declined on all IndicaOnline services. Turn the toggle ON to allow accepting the declined orders on POS and IndicaOnline.

4. Maximum Product Value On Board

You can set the maximum price of all products a driver can carry in their vehicle using the On-Demand Service. Click the Settings tab under Config, scroll down to the Delivery Settings section, set the maximum, and click Save. The default value for the setting is $5000.

In case you exceed the limit of the maximum product value a courier can carry in a bag, an alert appears and the price of the bag is highlighted in red if you mark the bag as fulfilled.