Delivery Cockpit will help you to increase your delivery capacity by providing a real-time cockpit view of your On-Demand and Hub offices, Drivers, and Orders. With the Delivery Cockpit, you are able to edit orders, reassign them to other On-Demand and Hub offices (single to On-Demand and Hub, and in bulk to Hubs), edit Order Delivery Sequence, see the detailed order information (fulfillment status, estimated time of arrival, processing time, etc.), use an interactive map to see Drivers' routes, delivery zones with order pins and delivery addresses, and manage orders which take too long to process. Let's take a closer look at the Delivery Cockpit functionality.
Please note that Delivery Cockpit is currently in a beta version. Some functionality may not be working as intended or is yet to be implemented.
Table of Contents:
How to use the Delivery Cockpit
— 1.2.1 Edit Order Delivery Sequence
How to use the Delivery Cockpit
To start using the Delivery Cockpit, go to Inventory -> Cockpit (Beta).
You will see the screen displaying the map, a list of all On-Demand offices, and all orders assigned to On-Demand offices. To view the Hubs tab, switch the tumbler at the top of the screen to Hubs.
1. On-Demand
On the On-Demand tab you can see all On-Demand offices. Problematic orders, which are orders with a processing time of more than 60 minutes, are highlighted in red, and each office will have a red badge with a number of problematic orders.
You can search for the required office by using the Search office field.
You can also use the Filter icon to select the offices that will be visible to you.
1.1 Map
On-Demand Map displays all shipping zones with the assigned orders.
Order cluster icon 
displays the number of orders in the shipping zone, and has the same color as the shipping zone.
If the office has problematic orders, its shipping zone will have a cluster icon with a red dot, like this 
.
If you zoom out on the map, then the total number of orders in the area will be displayed. If there are both problematic and non-problematic orders in the area, then it will have a red circle, like this 
.
Order Pin 
marks the location of the order.
Problematic orders are marked with an Order Pin with a red dot, like this 
.
Tapping on the Order Pin will open the On-Demand office to which this order is assigned.
1.2 On-Demand Office
Tap on the office to open the office screen.
On the office screen, you can see the total number of orders, Run Orders cards, Pending Orders cards, Shift status (Opened/Closed), and the Shipping zone. Run Orders contain the following information:
- Order Number
- Problem Status. If the order is problematic, then it will have
icon, and order card borders will be highlighted in red - Delivery Address
- Order Processing Time. Displays the time from the moment it was placed until the current moment., like this
- ETA (Estimated Time of Arrival)
- Redeliver label for redelivery orders
- New Order label for newly assigned orders
- Reassigned label
for orders that are reassigned from another On-Demand office - Fulfillment icon that displays the fulfillment status. Fulfilled
, or unfulfilled 
. Please note that Fulfilled orders cannot be reassigned - Deliver At label
for scheduled orders.
Pending Orders contain the following information:
- Order Number
- Order Processing Time. Displayed the time from the moment it was placed until the current moment, like this
- Delivery Address
- New Order label for newly assigned orders
- Reassigned label for orders that are reassigned from another On-Demand office
- Fulfillment icon that displays the fulfillment status. Fulfilled , or unfulfilled . Please note that Fulfilled orders cannot be reassigned
1.2.1 Edit Order Delivery Sequence
If the Order Delivery Sequence requires some changes, a POS User can tap the Edit Order Delivery Sequence button and change the sequence by dragging and dropping orders using the 
button.
When the Order Sequence has changed, the ETA will be recalculated and the new route will be built based on the new Order Delivery Sequence.
Orders that are currently being delivered and locked orders cannot be dragged and dropped.
To lock an order, tap the 
button.
Tap the Apply button.
Drivers get an updated route as soon as Order Delivery Sequence is changed.
Tap Cancel if you do not wish to apply Order Delivery Sequence changes.
1.2.2 Reassignment
You can reassign single orders, or do a bulk reassignment.
Single order reassignment can be done from On-Demand office to other On-Demand offices and Hub, and bulk reassignment can be done only from On-Demand offices to Hubs.
To reassign single orders, swipe the order to the left, and tap the Reassign.
Single orders can be reassigned to On-Demand offices and Hubs.
Reassignment destination office for On-Demand Orders displays the following:
- Office name
- Orders Count
- ETA. Displays the estimated time of arrival for the order that is being reassigned in case it will be reassigned and placed at the end of the Run
- Driver's Name. Displays the name of the Driver that opened the shift (for On-Demand), and the number of Drivers (for Hub)
- Shipping Zone. Shipping zone assigned to the office
- Qty. System checks if the recipient office has order quantity. If it does, then the
will be displayed. If it does not, then the missing items will be displayed (i.e. 
), and it would be impossible to reassign.
Tap the Reassign button.
After reassigning, the order will be:
- removed from the Office order list from which it is being reassigned;
- placed at the end of the Run of the recipient Driver (if the Allow Auto-accepting On-Demand Orders setting is enabled);
- placed to the Pending Orders tab on the Driver App (if the Allow Auto-accepting On-Demand Orders setting is disabled);
Also, the
label will be added to the Order card.
If you are reassigning Pending Orders from On-Demand to On-Demand, then Order will be:
- removed from the Office orders list from which it is being reassigned;
- placed at the end of the Run of the recipient Driver (if the Allow Auto-accepting On-Demand Orders setting is enabled and if Run is available);
- placed to the Pending Orders tab on the Driver App (if the Allow Auto-accepting On-Demand Orders setting is disabled and if Run is available);
- placed at the end of the Accepted Orders list (If Run is not available but Shift is open and Allow Auto-accepting On-Demand Orders setting is enabled).
1.2.2.1 Bulk Reassignment
To reassign bulk orders to Hub, tap Select Orders.
Then select checkboxes of orders that you wish to reassign, and tap the Reassign Selected Orders button.
After reassigning, the order will be removed from the On-Demand Office order list from which it is being reassigned, and it will be assigned to Hub (without assigning Order to a particular Driver).
Order status will change from "In Transit" to "Processing".
Also, the label will be added to the Order card of the Driver.
2. Hub
On the Hub tab you can see all Hub offices. Problematic orders, which are orders with a processing time of more than 60 minutes, are highlighted in red, and each office will have a red badge with a number of problematic orders.
You can search for the required office by using the Search office field.
2.1 Map
Hub Map displays all shipping zones with the assigned orders.
Order cluster icon displays the number of orders in the shipping zone, and has the same color as the shipping zone.
If the office has problematic orders, its shipping zone will have a cluster icon with a red dot, like this .
If you zoom out on the map, then the total number of orders in the area will be displayed. If there are both problematic and non-problematic orders in the area, then it will have a red circle, like this .
Order Pin marks the location of the order.
Problematic orders are marked with an Order Pin with a red dot, like this .
Tapping on the Order Pin will open the Hub office to which this order is assigned.
2.2 Hub Office
Tap on the office to open the office screen.
On the office screen, you can see the total number of Drivers, and the number of Orders they have.
You can also see the number of Unassigned orders.
Tap the Smart Assignment button to assign those orders. For a detailed instruction on how to use the Smart Assignment functionality, see this article.
To see Driver's orders, tap on the Driver's name.
Pending Orders contain the following information:
- Order Number
- Problem Status. If the order is problematic, then it will have icon, and order card borders will be highlighted in red
- Delivery Address
- Order Processing Time. Displays the time from the moment it was placed until the current moment., like this
- New Order label for newly assigned orders
- Reassigned label for orders that are reassigned from another On-Demand office
- Fulfillment icon that displays the fulfillment status. Fulfilled , or unfulfilled
- Deliver At label for scheduled orders.
2.2.1 Hub Order Reassignment
You can reassign Pending Orders from Hub to On-Demand.
If you are reassigning Pending Orders from Hub to On-Demand, then Order will be:
- removed from the Office orders list from which it is being reassigned;
- placed at the end of the Run of the recipient Driver (if the Allow Auto-accepting On-Demand Orders setting is enabled and if Run is available);
- placed to the Pending Orders tab on the Driver App (if the Allow Auto-accepting On-Demand Orders setting is disabled and if Run is available);
- placed at the end of the Accepted Orders list (If Run is not available but Shift is open and Allow Auto-accepting On-Demand Orders setting is enabled).
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